Shipping Policy

Velmoriya™ · Delivery information

Shipping Policy

From order preparation to the arrival of your next finishing touch.

Processing estimate: 1–3 business days
US transit estimate: 7–15 business days
Other available destinations: 10–25 business days in transit

Order preparation

Orders are prepared after payment confirmation. Processing typically takes 1–3 business days. Business days generally exclude weekends and public holidays. Processing time is separate from the estimated carrier transit time.

Holidays, promotional periods, and high order volumes may affect preparation. If we cannot dispatch within the stated timeframe, we will provide an updated estimate and any delay-consent or cancellation and refund options required by applicable law.

Delivery estimates and destinations

Estimated transit time after dispatch is approximately 7–15 business days for the United States. For other international destinations available at checkout, estimated transit time is approximately 10–25 business days.

Only destinations supported at checkout are eligible for delivery. The delivery estimate shown for your order and shipping method should be reviewed before payment. Transit times are estimates and may be affected by customs, weather, carrier disruptions, remote locations, or public holidays.

Shipping charges and taxes

Available shipping methods and shipping charges are displayed at checkout before you pay. Any eligible shipping promotion is applied according to its stated conditions.

For cross-border shipments, duties or import charges may apply under the destination's rules. Taxes and duties collected by us are shown at checkout; any amounts not collected there may be assessed by the destination's authorities or carrier. Contact us before ordering if you need clarification.

Shipping confirmation and tracking

When your order ships, we will send a confirmation email with tracking details when available. Carrier updates may take time to appear after dispatch. Use the supplied tracking information to follow delivery progress.

Address changes and delivery attempts

Review your shipping address carefully before submitting an order. If you notice an error, contact service@velmoriya.com immediately. We will try to help before dispatch, but cannot guarantee changes after processing or shipment.

If delivery fails or a parcel is returned because of an incomplete address, refusal, or missed collection, contact us so we can review the next steps and any applicable redelivery charges before arranging another shipment.

Delayed, missing, or damaged parcels

If tracking has stopped updating, your package is overdue, or it is marked delivered but cannot be found, contact us with your order number. Check the delivery location and any carrier delivery notice, and we will help investigate with the carrier.

If an order is confirmed lost, we will work with you on an appropriate replacement or refund, subject to applicable rights. For broken or damaged items, keep the packaging and send photos when available. Our Return & Refund Policy explains how to request assistance.