Privacy Policy

Who we are and what this policy covers

Velmoriya™ is owned and operated by Shanghai Chishu Internet of Things Co., Ltd. In this policy, “we,” “us,” and “our” refer to that company. This policy explains how we handle personal information when you visit velmoriya.com, place an order, communicate with us, or otherwise use our online store.

Our contact details, service hours, and registered business address are set out at the bottom of this page.

For the purposes of applicable data protection law, our company is the controller of personal information processed for our own business purposes. If these terms conflict with other store terms about personal information, this Privacy Policy controls on that subject.

Information we collect

• Contact and account information, such as your name, email address, telephone number, and account details you provide.
• Order information, including billing and shipping addresses, purchased items, order history, payment status, and transaction records. Payment credentials are handled by the applicable payment provider; we do not directly store complete payment card numbers or security codes.
• Customer service information, such as messages, return requests, and photos or other materials you choose to send.
• Device and usage information, such as IP address, browser type, device identifiers, pages viewed, referring pages, and interactions with the store, collected through cookies and similar technologies where used.

We obtain information directly from you, automatically through your use of the store, and from providers involved in payments, order fulfillment, fraud prevention, and store operations.

How we use information

• Process payments, fulfill orders, arrange delivery, and handle returns and refunds.
• Respond to inquiries and send order, delivery, and service updates.
• Operate, maintain, and improve our website and customer experience.
• Detect fraud, protect accounts, maintain security, and meet legal and recordkeeping obligations.
• Send marketing communications in accordance with your preferences and applicable law; you can unsubscribe using the instructions in those messages.
• Measure advertising and provide relevant marketing where those services are used, subject to applicable privacy choices and consent requirements.

When information is disclosed

We disclose information as needed to service providers that help operate the store, including Shopify, payment providers, fulfillment and delivery providers, customer service providers, and technical support providers. We may also disclose information to comply with law, respond to valid legal requests, protect rights and safety, or in connection with a business transfer.

Where analytics or advertising services are used, those providers may receive device identifiers and information about browsing or purchase activity. Some advertising-related disclosures may be considered a “sale,” “sharing,” or “targeted advertising” under applicable state privacy laws, even when information is not exchanged for money.

Shopify and third-party services

We use Shopify to host and operate this store. To protect, improve, and support our business, Shopify enhanced services may use information about your interactions with this store, other merchants, and Shopify to protect, improve, and support our business, including personalized advertising. For certain enhanced services, Shopify is responsible for its own processing and for responding to rights requests relating to that processing.

Read the Shopify Consumer Privacy Policy and use the Shopify Privacy Portal to learn about or exercise rights relating to Shopify’s processing. Contact service@velmoriya.com for requests about our own processing. Other providers and third-party websites have their own terms and privacy notices.

Cookies, analytics, and advertising choices

Cookies and similar technologies can support essential store functions, remember preferences, measure site use, and support advertising where those features are used. You can manage cookies in your browser and use any consent or data-sharing controls displayed on the storefront. Blocking essential cookies may affect cart, account, or checkout features.

Where applicable law gives you a right to opt out of a sale, sharing, or targeted advertising, you may submit a request to service@velmoriya.com or use the privacy controls made available on the storefront. Where required by law, applicable browser-based opt-out preference signals, including Global Privacy Control, must be honored. Browser cookie blocking and marketing-email unsubscribing serve different purposes and do not necessarily opt you out of every advertising-related use.

Retention, international processing, and security

We retain information for as long as reasonably necessary for the purposes described in this policy, including order management, customer support, legal obligations, fraud prevention, and dispute resolution. Retention depends on the type of information and applicable requirements.

We are based in China, and our service providers may process information in other countries. Where required, transfers are subject to safeguards recognized by applicable law. We use reasonable technical and organizational measures to protect information, although no system can guarantee absolute security.

Where European Economic Area or UK transfer rules apply, we rely on recognized mechanisms such as the applicable standard contractual clauses, or a relevant adequacy decision, as required for the transfer.

Your privacy rights

Depending on where you live and the law applicable to our processing, you may have rights to access, correct, delete, or receive a copy of your personal information, withdraw consent, or opt out of certain uses. Additional rights to restrict or object to processing, appeal a denied request, or complain to a relevant regulator may apply. These rights are subject to applicable conditions and exceptions.

Send requests to service@velmoriya.com. We may need to verify your identity and, where applicable, the authority of an authorized agent. We will not unlawfully discriminate against you for exercising an applicable privacy right. We may retain information when needed to meet legal obligations or complete permitted transactions.

Children's information

Our store is intended for adults making purchases for the home and is not directed to children. We do not knowingly collect personal information from children under the age of majority in their jurisdiction, and do not have actual knowledge that we sell or share personal information of individuals under 16. If you believe a child has provided information to us, contact us so we can review and address it.

Updates and questions

We may update this policy to reflect changes in our practices, services, or legal requirements. The current version will be published on this page, and additional notice will be provided where required. For questions, privacy requests, or complaints, contact service@velmoriya.com using the company details below.