FAQ

Velmoriya™ · Helpful answers

Frequently Asked Questions

The essentials for choosing your pieces and shopping with Velmoriya™.

Order preparation: 1–3 business days
US delivery estimate: 7–15 business days after dispatch
Return requests: Within 30 days of delivery

What does Velmoriya™ offer?

We offer candleholders, glass hurricane holders, tealight holders, flameless LED candles, accent lighting, and decorative trays for candle arrangements and home styling.

Are candles, batteries, and accessories included?

Included items vary by product. Please check the individual product description before ordering. Candles, batteries, remotes, and styling accessories are included only when the listing expressly says so. Objects used to style a product photo are not automatically part of the purchase.

How do I choose the right candle size?

Check the candle compatibility and measurements listed for the holder. Taper, pillar, and tealight holders are designed for different candle formats and are not interchangeable. Decorative trays are not a substitute for a suitable heat-resistant candleholder.

How do I place an order and pay?

Select your items, add them to your cart, and follow checkout. Use one of the payment methods displayed at checkout. Review the shipping address, selected items, and final total before submitting your order.

Can I change or cancel an order?

Contact service@velmoriya.com as soon as possible. We will try to help before processing or shipment, but changes and cancellations cannot be guaranteed once fulfillment has started. An order already dispatched is handled under our return policy.

How long does shipping take?

Order processing typically takes 1–3 business days after payment confirmation. Estimated transit time is 7–15 business days for the United States, or 10–25 business days for other international destinations available at checkout. Processing time is separate from transit time. Delivery estimates can be affected by carrier delays, customs, weather, and holidays.

Where can I find tracking and shipping charges?

We send a shipping confirmation with tracking information when available. Tracking may take time to update after dispatch. Available destinations, shipping methods, and shipping charges are displayed at checkout before payment.

What if my item arrives damaged or incorrect?

Contact us promptly with your order details and photos when available. Keep the item and packaging while we review the issue. We will provide the next steps and an appropriate resolution. Do not use a cracked glass or ceramic item.

What is the return policy?

You may request a return within 30 days after receiving your order. Change-of-mind returns must be unused, unaltered, in original condition, and include original packaging when applicable. Contact us for authorization and instructions before mailing anything. Damaged, defective, or incorrect orders are reviewed separately.

How should I use and care for these products?

Follow the product-specific instructions. Place candleholders on stable, level, heat-resistant surfaces. Never leave a burning candle unattended, and keep flames away from children, pets, drafts, and flammable materials. Allow holders to cool before handling. LED products must not be lit with a flame; use only the specified battery type.

How can I contact customer service?

Email service@velmoriya.com or call +86 18924106751. Customer service hours are 8:00 AM – 10:00 PM, China Standard Time (UTC+8). We aim to respond within 1–2 business days.