Contact Us

How we can help

The Velmoriya™ customer service team can assist with candleholders, flameless lighting, decorative trays, order updates, shipping questions, and return requests.

Email service@velmoriya.com or call +86 18924106751. Our customer service hours are 8:00 AM – 10:00 PM, China Standard Time (UTC+8).

Include a few details

For order-related questions, please include your order number, the name or email address used at checkout, and a short description of your request. For damaged, defective, or incorrect items, include clear photos of the item and packaging when available.

Please do not email full payment card numbers, security codes, passwords, or other sensitive payment credentials.

When to expect a reply

We aim to respond within 1–2 business days. Holidays, promotional periods, and unusually high inquiry volumes may affect response times. This is a response estimate rather than a guaranteed resolution time.

Changes, delivery issues, and returns

For address changes or cancellation requests, contact us as soon as possible after ordering. Changes depend on the order's processing stage and cannot be guaranteed after dispatch.

For a return request, please contact us before sending an item. Our team will provide the appropriate return instructions and destination. The registered business address below is not a return address unless our team specifically confirms it.

Business identity

Velmoriya™ is owned and operated by Shanghai Chishu Internet of Things Co., Ltd. Our complete company and customer support details appear below.